About Returns

Customer satisfaction is Floor Life’s (“Company”, “we”, “our,” or “us”) number one priority, and we want you to be happy with your decision to purchase from us. If you have any questions about returns, please ask us prior to placing an order. There are many items that are not returnable.

Returning extra flooring products can be expensive. Review the products you are ordering to make sure they are correct for your project and measure carefully. It is not uncommon to have a few cartons left over on a large project. Save the extra cartons in case you need to do a repair in the future.

There are some flooring products that are not returnable to the manufacturer or distributor. Please check with your sales representative prior to ordering. Ceramic and porcelain products are not returnable.

**All trim and accessories are non-returnable, non-refundable.  The Sales Team can recommend different trim pieces but cannot be held accountable for trim orders.  We always recommend consulting with a contractor or installer before ordering trim.

Please email us at info@floorlife.com to request a return. You must notify us within 14 days of receiving your order if you would like to make a return. You can only return 4 cartons or more of flooring. All cartons must be factory sealed, unopened and undamaged. A Return Authorization Number will be provided to you. You must return the material within 14 days of receiving the Return Authorization Number from us. The Return Authorization Number must be enclosed with the shipment. You will have to arrange and pay a shipping company of your choosing to return the material to an address that we specify.

All returns are subject to a 30% restocking fee. You will also be charged our original shipping cost even if you were not charged shipping. Please contact your sales representative for details.

Once the material is received and inspected you will receive a credit. This process may take up to 4 weeks.

Schluter Return Policy.    Any Schluter material that is not stocked in our warehouse and ships directly from the manufacturer’s warehouse will need prior written approval to be eligible for return.  If approved all Schluter returns will incur a 50% restocking/handling fee, the original shipping fee will also be charged for “free shipping” orders.   Customers will also be responsible for return shipping costs.