Terms And Conditions
Terms & Conditions
Welcome to Floor Life’s (“Company”, “we”, “our,” or “us”) website. The following Terms & Conditions (“Terms”) apply to the use of www.floorlife.com (the “Site”) as well as all transactions conducted through the Site. Customer satisfaction is our number one priority, and we want you to be happy with your purchase from the Site. If you do not agree to these Terms, do not use, visit, or browse our Site. Acceptance of these Terms constitutes a legal agreement between you and Company.
If you have any questions about the information below, please call us at 1-877-357-9663 or email info@floorlife.com.
- SHIPPING POLICY
- Free Shipping
Free shipping, when available, applies only to customers who live in the contiguous United States. Unfortunately, we cannot offer free shipping to our customers in Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico, etc. If you place an order, we will contact you with the additional charges before shipping your order.
Some flooring products require a minimum order for free shipping. If you order less than the minimum, we will contact you with the additional charges.
Orders that are shipping to limited access locations such as gated communities, schools, churches, etc. (“Limited Access Locations”), may incur additional shipping charges. Please check with a sales representative if you are planning on having an order shipped to a Limited Access Location to see if additional fees apply.
On rare occasions, a customer will live somewhere that our freight carriers do not provide service or there is an additional charge. If that happens, we will contact you before your order is processed to discuss the different options that are available.
- Small Package Shipments:
For small package shipments, our company uses a variety of different carriers to ship material. Your shipment may be sent UPS, freight, or USPS. We will choose the shipping service at our discretion.
Small package shipments are sent signature required at our discretion. If you would like to waive the signature, please put NO SIGNATURE REQUIRED in the notes of your order. (Please note all larger LTL freight shipments require a signature).
Please inspect your package. You must notify us of any damage or missing items within 2 days of receiving your shipment. Damaged material must be available for carrier inspection.
- LTL Freight Shipping:
Larger shipments are normally shipped on a pallet for delivery. If the shipment is going to a residence the freight company will call to set up an appointment for delivery. Most orders requiring LTL Freight Shipping ship/transfer within 24 hours after order placement. If you are not able to accept delivery within 3 days of order placement, please contact our sales team before your order is finalized at info@floorlife.com. Tracking information will be sent to the email provided within 1-2 business days after the order has shipped. Once you receive tracking information, the shipment cannot be stopped or held. You will have 48 hours to accept delivery once the shipment reaches the destination terminal or a storage fee will start to accrue.
We use only the most reputable freight companies to provide professional fully insured delivery. Please make sure that there is someone at the delivery location that can handle the material. Boxes can weigh anywhere from 30lbs for laminate and vinyl and up to 80lbs for hardwood. If your residence isn't accessible by a semi-truck, please choose business or service center (freight terminal) pick-up. Freight companies will NOT deliver to residences located on a dead-end or live on a cul-de-sac; if this is the case, please discuss with your sales representative before you receive the tracking information for an ulterior delivery plan.
Other services may be available through the freight company when they schedule your delivery. You will be responsible for any fees for those services.
Whoever receives the delivery must check the shipment for the proper item number, quantity, & damage before they accept delivery. All missing or damaged cartons MUST be notated on the delivery receipt. We cannot be responsible for missing or damaged items not noted at time of delivery. Company will not be held responsible for any LTL freight shipments that the customer authorizes the freight company to deliver without inspection & signature.
- Missing Items
Missing items need to be reported on the same day as delivery. Please call 877-357-9663 or email info@floorlife.com.
- Damage During Shipment
When the shipment arrives, cut the plastic wrap, and check each carton individually, check for damaged boxes, underlayment, molding, etc. If there is any damaged material, you MUST accept all the material and note the damage on the driver's Proof of Delivery. Only damaged material noted on the driver's paperwork can be replaced. The customer must personally notate the number of damaged/missing materials. Damage must be reported to Company within 3 days at https://floorlife.com/pages/submit-a-claim or replacements cannot be made. Pictures of the damaged cartons will be required to open a claim. Refunds will not be given for damaged or missing items even when notated.
All damaged material that is being replaced MUST be kept until customer is notified that it can be disposed of. If material is disposed of, replacements CAN NOT be sent out.
Some products are fragile, particularly tile and stone, and it is normal to have some broken pieces during transit. You may receive up to 5% broken pieces. Please figure this potential breakage into your waste calculation.
The freight company may want to inspect or pick up the damaged material. If you refuse delivery of any items, you will be responsible for all shipping charges & restock fees.
We do require that the customer goes through the damaged cartons and notify Company of how many damaged full cartons there are. Company will also require pictures of the damaged material. It is best to send in pictures that best represent all of the damaged cartons. If possible, a picture of the material on the pallet in the back of the truck is ideal as well. We do ask that damaged planks are consolidated into as many full cartons as possible as this makes the claim go much easier and helps Company get the replacement material out right away. Our freight carrier will not approve a claim or replacements unless material is gone through, and a count is given.
When inspecting the delivery DO NOT NOTATE “Subject to inspection”. If this, or something similar, is written on the delivery receipt, the freight company will not cover the cost of the damaged product and Company is not responsible for material not covered for this reason.
During delivery you may notice a carton where the box is torn or ripped. In most cases the flooring itself isn’t damaged. Please verify the material isn’t damaged. If you do receive a box with a couple of damaged pieces the best thing to do is use the damaged pieces for cuts.
- DEFECTIVE MATERIAL
We carry only top of the line manufacturers, so defective material is rare. However, if you do receive material with a visible defect DO NOT INSTALL it. Contact us immediately.
- HARDWOOD FLOORING DEFECTS
Hardwood flooring is a product of nature and not perfect. Accepted industry standards permit a defect tolerance not to exceed 5%. The defects may be of a manufacturing or natural type. Please contact the manufacturer for further details.
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MANUFACTURER'S WARRANTY
We are an Authorized Distributor/Dealer for all of the products we sell. We do not make any warranties to you regrading any of the flooring or products we sell. However, warranties offered by the manufacturer to its end users, if any, shall be passed through to you, and you must contact such manufacturer(s) directly if a warranty claim related to products you purchased from the Site arises. EXCEPT AS SET FORTH ABOVE, TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, COMPANY SPECIFICALLY DISCLAIMS AND EXCLUDES ALL OTHER EXPRESS WARRANTIES AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SUITABILITY FOR ANY PURPOSE. ALL SUCH PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED BY COMPANY. If you have any warranty-related questions, please give us a call.
- CANCELLATION POLICY
Cancellation of any order needs to be done immediately after placement, as most orders move the very next business day. Material for an order may have to transfer from one warehouse to another, which at that point, the order is considered “shipped.” As soon as the material is loaded for transfer it cannot be cancelled without a 30% restock fee. If the order is cancelled before the material has been picked and loaded, a 3% cancellation fee will still apply. The 3% cancellation fee will be applied to ALL cancelled orders and is non-negotiable.
- RETURN POLICY
Customer satisfaction is our number one priority, and we want you to be happy with your decision to purchase from Company. If you have any questions about returns, please ask us prior to placing an order. There are many items that are not returnable.
Returning extra flooring products can be expensive. Review the products you are ordering to make sure they are correct for your project and measure carefully. It is not uncommon to have a few cartons left over on a large project. Save the extra cartons in case you need to do a repair in the future.
There are some flooring products that are not returnable to the manufacturer or distributor. Please check with your sales representative prior to ordering. Ceramic and porcelain products are not returnable.
**All trim and accessories are non-returnable, non-refundable. The Company Sales Team can recommend different trim pieces but cannot be held accountable for trim orders. We always recommend consulting with a contractor or installer before ordering trim.
Please email us at info@floorlife.com to request a return. You must notify us within 14 days of receiving your order if you would like to make a return. You can only return 4 cartons or more of flooring. All cartons must be factory sealed, unopened and undamaged. A Return Authorization Number will be provided to you. You must return the material within 14 days of receiving the Return Authorization Number from us. The Return Authorization Number must be enclosed with the shipment. You will have to arrange and pay a shipping company of your choosing to return the material to an address that we specify.
All returns are subject to a 30% restocking fee. You will also be charged our original shipping cost even if you were not charged shipping. Please contact your sales representative for details.
Once the material is received and inspected you will receive a credit. This process may take up to 4 weeks.
- LOW PRICE GUARANTEE
We guarantee that all products are first quality with the full manufacturer's warranty. All pricing must be clearly advertised on the competitor's website including shipping charges and sales tax or a formal quote must be sent in for review. The price listed on a competitor's website or formal quote must be in compliance with the Manufacturer's Internet Advertising Policy and they must be an authorized dealer. We reserve the right to not sell items below our cost. Freight charges on our website include discounted rates. Price beat orders may be subject to full freight charges. Please contact us for details. Price guarantee must be mentioned at the time of order. Unfortunately, we cannot beat prices on orders already placed
- ERRORS ON SITE
Despite our best efforts to ensure that all information on our Site is correct, we are not responsible for typographical and other errors that may appear. If a pricing error does occur and an item’s correct price is higher than the listed price we will, at our discretion, either contact the purchaser or cancel the order with notification.
- THIRD-PARTY CONTENT
Any information, statements, opinions or other content provided by third parties and made available on our Site are those of the respective author(s) and not Company. We do not guarantee the validity, accuracy, truthfulness, completeness, reliability or usefulness of any information, statement, opinion or other content on our Site other than from an authorized Company representative acting in his or her official capacity. Under no circumstance will we be liable for any loss or damage caused, directly or indirectly, by your reliance on any such third-party Content.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE THAT YOUR USE OF THIRD-PARTY WEBSITES AND RESOURCES, INCLUDING WITHOUT LIMITATION YOUR USE OF ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH WEBSITES AND RESOURCES, IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS OF USE, TERMS & CONDITIONS AND TERMS OF SERVICE APPLICABLE TO SUCH WEBSITES AND RESOURCES.
- DISCLAIMER
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COMPANY DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THE SERVERS USED; OR ELECTRONIC COMMUNICATIONS SENT FROM COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
- LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS & CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY AGAINST COMPANY FOR ANY LIABILITY WITH RESPECT TO THE PRODUCTS YOU PURCHASED, WHETHER ANY CLAIM FOR RECOVERY IS BASED UPON OR ARISES OUT OF THEORIES OF CONTRACT, NEGLIGENCE, TORT OR OTHERWISE, WILL BE COMPANY’S REPLACEMENT OF THE FLOOR COVERINGS ON THE SALES ORDER WITH THE SAME OR EQUIVALENT PRODUCTS, AT COMPANY’S OPTION, AS LONG AS YOU HAVE COMPLIED WITH THE MANUFACTURER’S CARE INSTRUCTIONS, AND GRANT COMPANY A REASONABLE OPPORTUNITY TO INSPECT, REMOVE FOR TESTING AND/OR EXAMINE THE FLOOR COVERINGS IN QUESTION. IN NO EVENT WILL COMPANY BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS ON THE SALES ORDER OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSSES ARISING FROM THIS SALE OF PRODUCTS, EVEN IF COMPANY HAS BEEN ADVISED, OR IS OTHERWISE AWARE, OF THE POSSIBILITY OF SUCH DAMAGES. YOU MIGHT HAVE ADDITIONAL RIGHTS AND WE WILL HONOR THOSE RIGHTS ACCORDING TO APPLICABLE LAW.
IF ANY PORTION OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF COMPANY SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCTS ON THE SALES ORDER PLUS ONE HUNDRED DOLLARS ($100).
- INDEMNIFICATION
To the full extent permissible by applicable law, you agree to indemnify and hold harmless Company and its owners, subsidiaries, affiliates, partners, officers, employees, contractors and subcontractors, vendors, fulfillment and carrier partners, insurers, successors, agents, assignees, or trustee in bankruptcy from any and all claims, damages, losses, costs (including without limitation reasonable attorneys’ fees and costs) or other expenses that arise directly or indirectly out of or from (a) your breach of any provision of these Terms & Conditions of Sale; (b) your activities in connection with Company or the Site; or (c) unsolicited information you provide to Company.
- GOVERNING LAW
You agree that any dispute in connection with the Site or these Terms will be governed by the laws of the State of Ohio and the United States of America.
- CHANGES TO OUR TERMS
If we decide to change our Terms, we will post those changes on this page.
- CONTACT US
If there are any questions regarding these Terms, you may contact us using the information below.
PO Box 455
Rochelle, IL 61068
