Since 2005 - Over 100,000 Happy Customers - A+ BBB Rated - Always First Quality Products - Full Warranty

Terms And Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Customer satisfaction is our number one priority and we want you to be happy with your purchase from If you have any questions about the information below please call us at 1-866-955-8453.


Free Shipping:

For items with free shipping: Free shipping applies only to customers who live in the Continental United States. Unfortunately we cannot offer free shipping to our customers in Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico, etc. If you place an order we will contact you with the additional charges before shipping your order.

Some flooring products require a minimum order for free shipping. If you order less than the minimum we will contact you with the additional charges.

Orders that are shipping to Limited Access locations such as Gated Communities, Schools, Churchs, etc., may incur additional shipping charges. Please check with a sales rep if you are planning on having an order shipped to a Limited Access location to see if additional fees apply.

On rare occasions a customer will live somewhere that our freight carriers do not provide service or there is an additional charge. If that happens we will contact you before your order is processed to discuss the different options that are available.


Small Package Shipments:

Our company uses a variety of different carriers to ship material. If you choose UPS Ground shipping during the checkout process your shipment may be sent UPS, FedEx, or USPS. We will choose the shipping service at our discretion.

You must notify us of any damage or missing items within 2 days of receiving your shipment. Damaged material must be available for carrier inspection.

Expedited Ground Shipping: 

Expedited Orders placed via UPS Ground, Fed Ex Ground, and USPS ship out of all facilities Monday through Friday(Holiday's excluded).  Expedited orders placed after 1pm Eastern Time on Fridays will ship the following Monday.  

LTL Freight Shipping:

We use only the most reputable freight companies to provide professional fully insured delivery. All deliveries are tailgate. That means the driver is only responsible for taking the boxes to the back of the truck. Please make sure that there is someone at the delivery location that can handle the material. Boxes can weigh anywhere from 30lbs for laminate and vinyl and up to 80lbs for hardwood. If your residence isn't accessible by a semi truck please choose business or service center (freight terminal) pick-up.

Freight companies will NOT deliver to residences located on a dead-end or live on a cul-de-sac; if this is the case, please discuss with your sales representative for an ulterior delivery plan.

Other services including lift-gate and inside delivery may be available through the freight company when they schedule your delivery. You will be responsible for any fees for those services. You could be charged up to $150.00 for the use of a lift gate. If you do not request a lift gate but the freight company uses one, DO NOT initial next to the lift gate box on the Delivery Receipt. Please note request for lift gate services may delay delivery.

Whoever receives the delivery must check the shipment for the proper item numbers and quantity before they accept delivery. Note missing items on the driver's Bill of Lading. We cannot be responsible for missing items not noted at the time of delivery.

Damage during shipment is very rare. However, in the event you do receive damaged material it will be replaced if you follow these instructions:

When the shipment arrives, check for damaged boxes, underlayment, molding, etc. If there is any damaged material you MUST accept all of the material and note the damage on the driver's Proof of Delivery. Only damaged material noted on the driver's paperwork can be replaced. The customer must personally notate the amount of damaged/missing materials. Damage must be reported to Floor Life within 14 days or replacements cannot be sent out. Refunds will not be given for damaged or missing items even when notated.

Do not refuse delivery of damaged material. Accept the damaged material, note it on the driver's paperwork as described above, save the material and contact Floor Life as soon as possible. If able to do so, please take pictures of the damage and send them into along with the name on the order and/or the order number. The freight company may want to inspect or pick-up the damaged material. If you refuse delivery of any items you will be responsible for all shipping charges and restock fees.

During delivery you may notice a carton where the box is torn or ripped. In most cases the flooring itself isn't damaged. If you do receive a box with a couple of damaged pieces the best thing to do is use the damaged pieces for cuts.

Tile & Stone Shipments

Tile and stone products are fragile, and it is normal to have some broken pieces during transit. You may receive up to 5% broken pieces. Please figure this potential breakage into your waste calculation.

We carry only top of the line manufacturers so defective material is very rare. However if you do receive material with a visible defect DO NOT INSTALL it. Contact us immediately and the material will be replaced.

Hardwood flooring is a product of nature and not perfect. Accepted industry standards permit a defect tolerance not to exceed 5%. The defects may be of a manufacturing or natural type. Please contact the manufacturer for further details.

We are an Authorized Distributor/Dealer for all of the products we sell. All products are covered by the full manufacturer's warranty. If you have any warranty related questions please give us a call.

Cancellation of any order needs to be done immediately after placement as most orders move the very next business day. Material for an order may have to transfer from one warehouse to another which at that point the order is considered “shipped”. As soon as the material is loaded for transfer it cannot be cancelled without a 30% restock fee. If the order is cancelled before the material has been picked and loaded, a 3% cancellation fee will still apply. The 3% cancellation fee will be applied to ALL cancelled orders and is non-negotiable.

Customer satisfaction is our number one priority and we want you to be happy with your decision to purchase from Returning extra flooring products can be expensive. Please measure carefully to ensure that you order the proper amount of flooring and accessories. It is not uncommon to have a few cartons left over on a large project. Save the extra cartons in case you need to do a repair in the future..

There are some flooring products that are not returnable to the manufacturer or distributor. Please check with your sales representative prior to ordering. Ceramic and porcelain products are not returnable.

**All trim and accessories are non-returnable, non-refundable. The Floor Life Sales Team can recommend different trim pieces but can not be held accountable for trim orders. We always recommend consulting with a contractor or installer before ordering trim.

You must notify us within 14 days of receiving your order. You can only return 4 cartons or more of flooring. All cartons must be factory sealed, unopened and undamaged. A Return Authorization Number will be provided to you. You must return the material within 14 days of receiving the Return Authorization Number from us. The Return Authorization Number must be enclosed with the shipment. You will have to arrange and pay a shipping company of your choosing to return the material to an address that we specify.

All returns are subject to a 30% restocking fee. You will also be charged our original shipping cost even if you were not charged shipping. Please contact your sales representative for details.

Once the material is received and inspected you will receive a credit. This process may take up to 4 weeks.

Coupon Codes may only be used on the specific products they are intended for as indicated on the website. If you use a coupon code for the wrong product your purchase will be voided. Please contact us with any questions.

We guarantee that all products are first quality with the full manufacturer's warranty. All pricing must be clearly advertised on the competitor's website including shipping charges and sales tax. The price listed on a competitor's website must be in compliance with the Manufacturer's Internet Advertising Policy and they must be an authorized dealer. We reserve the right to not sell items below our cost. Freight charges on our website include discounted rates. Price beat orders may be subject to full freight charges. Please contact us for details. Price guarantee must be mentioned at the time of order. Unfortunately we cannot beat prices on orders already placed

Despite our best efforts to ensure that all information on our website is correct, we are not responsible for typographical and other errors that may appear. If a pricing error does occur and an items correct price is higher than the listed price we will, at our discretion, either contact the purchaser or cancel the order with notification.

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Your Consent

By using our site, you consent to our web site privacy policy. By submitting a price quote request and/or by submitting an order, you provide consent for Floor Life to contact you via email/phone/text message with information/questions regarding your purchase and/or quote. Message/data rates apply. Consent is not a condition of purchase. 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

PO Box 455
Rochelle, IL 61068


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